Millets Farm Shop Online Terms and Conditions

By submitting an order on our website you are agreeing to these Terms and Conditions. These Terms and Conditions do not affect your statutory rights and we reserve the right to alter any information contained on this page without notice.

Last updated 13th July 2011.

1. The website is operated by Millets Farm Shop and the purchase of goods from this website is governed by these Terms and Conditions.

2. Purchase Contract

To place an order on our website you must be eighteen years old or over and have completed the registration process.
We will confirm acceptance of your order. We will do this by email to the email address you have provided us with and by displaying a message on the website immediately after you have submitted your order. All products are subject to availability and may differ from the image shown in some circumstances. We do our best to ensure the prodcut descriptions reflect the high quality goods on offer.

3. Prices and Delivery Charges

The price you will pay will be the website price at the time you placed or edited your order, subject only to any inadvertent technical error for which we will not be liable.
The prices stated on the website will be inclusive of any VAT payable.
The price of the goods does not include a charge for delivery.  The delivery charge may vary depending on your area.

4. Promotions

We may from time to time make promotional offers on the purchase of goods through our website. In this event the terms of any such promotional offer will be subject to these terms and conditions.
We may change the terms of any promotions, or withdraw them altogether, at any time and without prior notice. We also reserve the right to offer different promotions to different customers at our complete discretion.
Refunds given on any purchase subject to a promotional offer will be given on the terms of that promotion and the promotional price.

5. Methods of Payment

Payment may be made by debit or credit card only. You cannot pay for your order by cash or cheque.
The debit and credit cards accepted by us are those listed on the website on the date on which your order is placed.
We will take payment from your card prior to dispatch/delivery/collection once your order has been picked and packed.
We reserve the right to terminate our agreement with you if we are refused authority for payment at any time.

6. Delivery

Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.
We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity you have received, and the condition of the goods are the same as they were on arrival (and when dispatched), we will arrange with you for them to be collected. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

6.3. Courier Delivery

We will dispatch your order to the delivery address that you selected when you placed your order. You may change your addresses at any time in the "Your Account" section however this will have no affect on any order that you have submitted but not had delivered. Should this situation arise you must contact us immediately by email or telephone.
The delivery day is agreed with you when you submit your order. Accordingly it is your responsibility to ensure that an appropriate person is available at the delivery address at this time or that appropriate instructions have been left on your order, for example to 'leave safe' or 'leave with a neighbour'. Failure to do so will mean your order may be returned and you will be re-charged for delivery.
Whilst we make every effort for your order to be delivered at the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.
If we are unable to supply any of the items in your order we will contact you to agree appropriate actions. If we have difficulty contacting you this may delay dispatch of your order.

7. Changes and cancellation

Due to the nature of the products being sold online, we are unable to accept cancellations or changes to the order once dispatched. Please contact us immedietely via email or telephone to discuss possible action if this situation arises.

8. Defective Goods

We guarantee the quality of our goods. Please notify us promptly by either telephone or email if you have any dissatisfaction with your order. For the goods that do not meet with your reasonable satisfaction we will arrange with you for them to be collected and at your agreement we will either fully refund you for them or exchange them.

9. Liability

Nothing in these Terms and Conditions will exclude our liability for personal injury or death caused by our negligence.
We will not be liable to you if our performance is delayed or fails due to circumstances beyond our reasonable control including, but not limited to, fire, flood, strikes, riot, accident, civil commotion, disruption to energy supplies, and act of terrorism or war.
Excepting that set out in paragraph 9 our maximum liability to you arising from any order and the subsequent supply of goods will be limited to the retail price of the goods contained in that order and the cost of delivery.

10. Privacy and security

The information we request from you when you register and when you place an order will be treated by us with care and security.  We will not sell or rent your information to any third party for their marketing purposes unless you agree otherwise.  Please see our full privacy statement for further details.
Whenever we request personal detail or credit and debit card information from you we will use Secure Sockets Layer (SSL) technology to encrypt the connection between us and you. Personal details are stored securely on servers that are not directly accessible via the Internet. Your card payment details are stored by our payment service provider. Please see our full security statement for further details.
When you register with you will be asked to provide a password. You must keep this password confidential and not disclose it to or share it with anyone.

11. Our right to cancel your registration.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

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